Faq’s

Find everything you need to know before your visit to ensure a seamless and relaxing experience. From bookings and arrival details to spa etiquette and treatments, our FAQs are here to guide you.

Getting Here & Arrival

  • There are several convenient parking options nearby, including Witta Circle (free), the end of Hastings Street (free), Bay Village (paid), and Lions Park (free 4-hour parking).

  • We recommend arriving 10 minutes prior to your appointment to allow time to settle in. Late arrivals may result in reduced treatment time.

Your Visit

  • Nothing is required—everything is provided for your comfort. If you are travelling, luggage is welcome.

  • Yes, we are happy to accommodate luggage during your visit.

  • Yes, elevator access is available.

  • To maintain a calm and peaceful environment, we kindly ask that mobile phones are kept on silent.

Bookings & Enquiries

  • Appointments can be made online or by contacting our team directly.

  • Yes, international guests are welcome to email us for assistance with bookings and enquiries.

  • Yes, we welcome group bookings. Please email our team or complete the enquiry form to arrange your visit.

Gift Vouchers

  • Yes, gift vouchers are available to purchase online or by phone.

  • Yes, vouchers can be used across our treatment offerings unless otherwise specified.

Spa Etiquette

  • We aim to create a peaceful, relaxing space for all guests. We kindly ask that you are mindful of others enjoying their treatments.

  • Late arrivals may result in a shortened treatment time to ensure we remain on schedule for all guests.