Faq’s

Find everything you need to know before your visit to ensure a seamless and relaxing experience. From bookings and arrival details to spa etiquette and treatments, our FAQs are here to guide you.

Getting Here & Arrival

  • There are several convenient parking options nearby, including Witta Circle (free), the end of Hastings Street (free), Bay Village (paid), and Lions Park (free 4-hour parking).

  • We recommend arriving 10 minutes prior to your appointment to allow time to settle in. Late arrivals may result in reduced treatment time.

Your Visit

  • Nothing is required—everything is provided for your comfort. If you are travelling, luggage is welcome.

  • Yes, we are happy to accommodate luggage during your visit.

  • Yes, elevator access is available.

  • To maintain a calm and peaceful environment, we kindly ask that mobile phones are kept on silent.

Bookings & Enquiries

  • Appointments can be made online or by contacting our team directly.

  • Yes, international guests are welcome to email us for assistance with bookings and enquiries.

  • Yes, we welcome group bookings. Please email our team or complete the enquiry form to arrange your visit.

  • Sensaura Day Spa does not offer health fund rebate.

  • We require at least 24 hours notice for cancellation or rescheduling of appointments. If you cancel or change your appointment within 24 hours of your appointment start time, or if you do not attend your appointment, we reserve the right to charge a fee as per our cancellation policy.

Gift Vouchers

  • Yes, gift vouchers are available to purchase online or by phone.

  • Yes, vouchers can be used across our treatment offerings unless otherwise specified.

Spa Etiquette

  • We aim to create a peaceful, relaxing space for all guests. We kindly ask that you are mindful of others enjoying their treatments.

  • Late arrivals may result in a shortened treatment time to ensure we remain on schedule for all guests.